In a bid to improve air travel standards across Africa, aviation professionals from 13 Eastern and Northern African countries have completed a five-day capacity-building workshop focused on consumer protection regulations.

Held from 26^th  to 30^th August, the workshop was attended by representatives from Tunisia, Egypt, Djibouti, Comoros, Kenya, Tanzania, South Sudan, Libya, Somalia, Rwanda, Ethiopia, and Uganda. The event, organized by the African Civil Aviation Commission (AFCAC) and the Common Market for Eastern and Southern Africa (COMESA), aimed to equip these professionals with the necessary tools to enforce and advocate for consumer rights within the aviation industry.

The closing ceremony was presided over by Mr. Bageya Waiswa, Permanent Secretary of the Ministry of Works and Transport, who lauded the workshop’s success and highlighted its role in advancing a seamless air travel experience across the continent. Mr. Waiswa commended the organizers for their efforts in promoting robust consumer protection standards.

Throughout the workshop, participants gained comprehensive insights into the Protection of Consumer Rights, learning how to develop and implement regulations that will safeguard air transport consumers from unfair practices. This initiative seeks to ensure that airlines, airports, and other aviation service providers adhere to high standards of fairness and transparency, preventing exploitation and enhancing the overall passenger experience.

With newfound expertise, these aviation professionals are now poised to lead efforts in their respective countries, fostering a more equitable and consumer-focused aviation sector across Africa.